Privacy Policy – 788wim Online Gaming Platform Pakistan

1.Introduction

This Privacy Policy applies to all users of the 788wim platform, including visitors who browse without an account and registered players. It covers the website, the 788wim mobile app available for Android and iOS, and any other service operated under the 788wim brand.

When we say "788wim", "we", "us" or "our" in this document, we are referring to the operator of the 788wim platform. When we say "you" or "your", we mean you as a user or registered player.

By using 788wim — whether that is browsing the site, registering an account, making a PKR deposit or placing a bet — you acknowledge that you have read and understood this Privacy Policy. This policy is part of the overall Terms and Conditions governing your use of the platform. If you do not agree with how we handle personal data as described here, please discontinue use of 788wim.

2.What Personal Information We Collect

We collect personal information in two broad categories: information you provide directly, and information generated automatically as you use the platform.

Information you provide directly:

• Registration details — full name, date of birth, email address and mobile number provided when you create a 788wim account.
• Identity verification documents — copies of government-issued ID, proof of address or other documents requested as part of the verification process. This is standard procedure for player accounts above certain transaction thresholds.
• Payment information — the details necessary to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or card. We do not store full card numbers or mobile wallet PINs.
• Communications — messages sent to 788wim support through live chat or email, including the content of those messages and any attachments.
• Responsible gaming preferences — if you set deposit limits, session reminders or self-exclusion through account settings, these preferences are recorded and applied to your account.

Information collected automatically:

• Device information — device type, operating system version, browser type and screen resolution.
• Usage data — pages visited, games played, bet history, session duration and navigation patterns within the platform.
• Technical identifiers — IP address, device ID and session tokens used to maintain your logged-in state and detect suspicious activity.
• Cookies and similar technologies — as described in Section 7 of this policy.

3.How We Collect Your Data

Most of the personal data 788wim holds about you comes directly from you — through the registration process, when you make a payment, or when you contact our support team. Some data is collected automatically as part of how the platform operates.

Specifically, we collect data through:

• The account registration process on the 788wim website or app.
• The deposit and withdrawal flow, where payment details are entered and processed.
• Identity verification requests, where you upload documents to confirm your identity.
• Live chat and email conversations with the 788wim support team.
• Automated logging of platform usage — which pages you visit, which games you open, how long your sessions run and what bets are placed.
• Cookies and web analytics tools operating on the platform (see Section 7).
• Third-party payment service providers — when your PKR transaction is processed by JazzCash, Easypaisa or another payment partner, we receive confirmation data from them relating to that transaction.

4.How We Use Your Personal Data

788wim uses the personal data we collect only for the purposes listed below. We do not use your data for purposes beyond what is described here without first updating this Privacy Policy and providing notice to registered players.

5.Sharing Your Personal Data

788wim does not sell or rent your personal data to any third party. We share your data only in the following limited circumstances and only to the extent strictly necessary:

• Payment service providers — JazzCash, Easypaisa, Raast, bank partners and card processors receive the transaction data needed to complete your PKR deposit or withdrawal. These providers operate under their own data protection obligations.
• Game content providers — studios like PG Soft, Pragmatic Play and Jili may receive anonymised session identifiers necessary to deliver game content and verify outcomes. They do not receive your full personal profile.
• Identity verification services — where required to verify your age or identity, documents may be shared with a third-party verification provider operating under confidentiality obligations.
• Legal and regulatory obligations — we may be required to share data with authorities or law enforcement bodies in response to a valid legal request. We will only do so to the minimum extent required and where legally obliged.
• Business transfers — if 788wim undergoes a merger, acquisition or sale of assets, player data may be transferred as part of that transaction. Registered players will be notified in advance of any such change.

All third parties with whom 788wim shares data are required to handle that data securely and to use it only for the specific purpose for which it was shared. We do not permit service providers to use your data for their own marketing or commercial purposes.

6.Payment Data and Financial Information

The security of your financial information is a priority. When you deposit or withdraw PKR via JazzCash, Easypaisa, Raast or bank transfer, the transaction is processed through a secure payment gateway. 788wim does not store your mobile wallet PIN, card CVV or full card numbers on our servers.

What we do retain is a record of your transaction history — amounts, dates, payment method types and transaction reference numbers. This is necessary to maintain your account balance, handle disputes and comply with financial record-keeping requirements. This transaction history is accessible to you at any time through your account statement within the platform.

If you believe there has been an unauthorised transaction on your 788wim account, contact the support team immediately through live chat. Do not attempt to initiate a chargeback with your bank or payment provider before first contacting 788wim, as this may trigger an account investigation and temporary hold.

7.Cookies and Tracking Technologies

788wim uses cookies and similar tracking technologies to operate the platform, maintain your session state and understand how the platform is used. A cookie is a small text file stored on your device by your browser when you visit a website.

We use the following types of cookies on 788wim:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in while you play and cookies that remember your deposit limit preferences. You cannot opt out of essential cookies while using the platform.
• Analytics cookies — used to understand how players navigate the platform: which pages are visited most, which games are opened, and how sessions typically flow. This data is aggregated and not linked to your personal identity. Analytics are used internally to improve the platform.
• Security cookies — used to detect and prevent suspicious activity, including multiple login attempts from unusual locations and potential bot activity.

You can manage cookie preferences through your browser settings. Blocking all cookies will affect the functionality of the platform — in particular, essential cookies are required for the login session and game loading to work correctly. If you clear your cookies, you will need to log in again on your next visit.

8.How Long We Keep Your Data

788wim retains your personal data for as long as it is needed to provide the platform's services and comply with applicable obligations. The specific retention period depends on the type of data:

• Account data — retained for the duration of your active account relationship with 788wim. If you close your account, account data is retained for a reasonable period thereafter for record-keeping and dispute resolution purposes.
• Transaction records — PKR deposit and withdrawal records are retained for the period required by applicable financial record-keeping standards.
• Identity verification documents — retained for the period required to comply with identity and age verification obligations. Copies may be deleted upon your request in certain circumstances, subject to any legal obligations to retain them.
• Support communications — retained for as long as necessary to resolve ongoing matters and for a period thereafter to handle any follow-up queries.
• Anonymised analytics data — aggregated usage data from which personal identifiers have been removed may be retained indefinitely for platform improvement purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you personally.

9.How We Protect Your Data

788wim implements technical and organisational security measures to protect your personal data against unauthorised access, loss or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 788wim platform.
• Encrypted storage for sensitive account data and identity documents.
• Access controls ensuring that only authorised staff can access personal data, and only to the extent necessary for their role.
• Regular security assessments and monitoring of platform infrastructure.
• Two-factor authentication options available to players through the account security settings and the 788wim app.

While we take every reasonable precaution to protect your data, no system is completely immune to security incidents. In the unlikely event of a data breach that may affect your personal information, 788wim will take prompt steps to contain it and will notify affected players in accordance with applicable requirements.

10.Your Data Rights

As a player on 788wim, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the 788wim support team through live chat or email.

11.Minors and Age Restrictions

788wim is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. The registration process requires confirmation of age, and age verification may be requested at any point.

If 788wim becomes aware that a registered account belongs to a person under 18, the account will be suspended immediately and any data held will be reviewed and handled in accordance with this policy. Any winnings generated by an underage account may be voided.

If you are a parent or guardian and believe your child has registered on 788wim, please contact support immediately with the relevant account details so we can act promptly.

12.Changes to This Privacy Policy

788wim may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer or updates to applicable requirements. When meaningful changes are made, registered players will be notified through an in-platform notice.

The "Last updated" date shown at the top of this page is revised every time the policy is changed. We recommend checking this page periodically, particularly before making a significant deposit or sharing additional personal information with the platform.

Your continued use of 788wim after a policy update is published constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated version, you should stop using the platform and contact support to close your account.

13.Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please get in touch with the 788wim team through the following channels:

• Live Chat — available 24/7 from within the 788wim platform and mobile app. This is the fastest way to reach the team for urgent matters.
• Email — for written data requests or detailed privacy enquiries, contact us at [email protected]. Please include "Privacy Request" in your subject line so the message is routed correctly.
• FAQ — the FAQ page covers common data and account questions that may answer your query without needing to contact support directly.

We aim to acknowledge privacy requests within a reasonable timeframe and to resolve them as quickly as possible. For requests involving access to or deletion of personal data, please allow for verification of your identity before we can action the request — this protects you from someone else requesting your data on your behalf without authorisation.